Use sincerity for reputation, if you are not satisfied, you can return the product. It is our unchanging promise. In order to fulfill our promise better, please supervise our service and present your order phone number or email when returning or exchanging product, as long as it does not affect the resale.
We will continuously improve our service processes in the future, bringing quick and happy service experiences to more customers. If you have any suggestions, please let us know. We are young and we need your help!
Returns and Exchanges
For products sold on the HK-BDSM SHOP COPANY website, our company is responsible for returns and exchanges, but please abide by the following regulations:
Within 30 days, defective or damaged adult products can be returned or exchanged for new ones.
If there is a quality issue during use within 30 days, the product can be returned or exchanged for a new one. If the product is out of stock, it can be replaced with an equally valued product, based on the postmark or receipt date. (Only the same type of product can be exchanged.) Medicines and contraceptives are not eligible for returns or exchanges.
If the product has no quality issues, it can be returned or exchanged within 15 days of receipt, as long as the packaging and product remain unchanged. (Without affecting resale.)
The products sold in this store are consumables and items for personal and intimate use. In order to protect your interests and those of other consumers, once a non-defective product is opened and used, it cannot be returned or exchanged. Products returned due to quality issues will be destroyed. Please carefully read the relevant descriptions before purchasing. If you have any questions, please contact us by email or phone, and we will serve you.
Refund Policy
We do not accept returns or refund requests for products damaged due to human negligence. HK-BDSM SHOP COMPANY reserves the final interpretation and decision-making power for refund arrangements.
Product Use
If you have any questions about the quality or use of the product during use, we are happy to answer them. You can consult our customer service or contact us in a timely manner.
When ordering our products, you must comply with the laws and regulations of your country. You may be responsible for additional fees or taxes related to such products, depending on the destination country's laws (including local customs regulations). We cannot control or anticipate the amount of these charges, so you should inquire with the relevant local authorities. We are not liable for any legal responsibilities or reshipments due to customs confiscation.
Contact
Whatsapp: +85292556546
Wechat: 33838466
Hong Kong Phone: +852-24055030
Email: hkbdsm<st sign>hkbdsm.com
